Thank you for shopping at BuyerFriends. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a straightforward returns and refund policy to ensure a hassle-free shopping experience. Please read the following guidelines carefully:
1. Eligibility for Returns:
You may request a return within 30 days from the date of delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process:
To initiate a return, follow these steps:
Contact our customer support team at info@BuyerFriends.com and provide your order number and the reason for the return.
Our team will review your request and provide you with further instructions, including the return address.
3. Return Shipping:
Customers are responsible for the return shipping costs, except in cases where the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).
We recommend using a trackable shipping method for your return to ensure the package reaches us safely. We are not responsible for lost or undelivered returns.
4. Refund Process:
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If the return is approved, a refund will be processed to your original payment method within 5-7 business days.
Refunds will only include the cost of the returned item and any applicable taxes. Original shipping charges are non-refundable unless the return is due to our error.
5. Exchanges:
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process, and then place a new order for the item you want.
6. Damaged or Defective Items:
If your order arrives damaged or with any manufacturing defects, please contact us immediately with photos of the issue. We will arrange a replacement or issue a refund for the damaged item promptly.
7. Non-Returnable Items:
The following items are not eligible for return:
Perishable goods, food, flowers, or plants.
Personalized or custom-made items.
Intimate or sanitary goods.
Gift cards.
8. Cancellation Policy:
At BuyerFriends, we acknowledge that circumstances can shift unexpectedly, leading to the need to cancel orders. If you find yourself in such a situation, we urge you to contact us promptly. For orders that have not yet been processed or shipped, rest assured, we will swiftly facilitate the cancellation process and provide a full refund without delay. However, if your order is already on its way to you, we advise consulting our returns and refund policy for the next steps. Be assured, we’re dedicated to guiding you through the returns process to ensure a seamless resolution.
Please bear in mind that while we strive to maintain the utmost integrity in our policies, occasional updates or adjustments may be necessary. We recommend periodically reviewing our cancellation policy for any modifications. Your understanding is appreciated as we work to serve you better.
9. Change of Mind:
At BuyerFriends, we understand that sometimes, decisions evolve. If you find yourself reconsidering a purchase and wish to return an eligible item, you’re welcome to do so within the specified timeframe outlined in our eligibility criteria. It’s important to note that in such cases, the responsibility for return shipping costs lies with the customer.
Should you have any inquiries or require assistance navigating our returns and refund policy, our dedicated customer support team is here to help. Feel free to reach out to us at BuyerFriends.com, and we’ll be glad to assist you promptly and efficiently.
Kindly be aware that this policy is subject to updates without prior notification. We encourage you to periodically review our returns and refund policy for any changes or modifications. Your understanding and cooperation are greatly appreciated as we strive to ensure a seamless and transparent shopping experience for all our valued customers.
